Measuring and tracking quality is essential for any organisation that wants to be successful. By measuring and tracking quality, you can identify areas where your business is doing well and areas where there is room for improvement. This information can then be used to prioritise your efforts and make sure that you are continuously improving the quality of your products or services.
This course will teach you how to measure and track quality effectively.
- Setting KPIs.
- Understanding lag and lead indicators.
- Establishing a baseline.
- Identifying the right things to measure and track.
- Tracking, trending, and understanding your data.
- Prioritising opportunities.
- Engaging and motivating your team.
- Reward and recognition.
Duration: 4 hours in person or online – 9:30am-1:30pm (Perth Time)/ 12:30pm-4:30pm (AEST).
Price: $185 +GST per person.
Who should attend this course?
This course is perfect for anyone who wants to learn how to measure and track quality effectively. Whether you are a manager, a quality manager, or a business owner, this course will give you the knowledge you need to improve the quality of your products or services.